POLICIES

ATTENTION: PLEASE REVIEW THE FOLLOWING INFORMATION PROVIDED BELOW, AS YOU ARE AGREEING TO ALL OF THESE TERMS AND CONDITIONS UPON PLACING YOUR ORDER.

BEFORE SUBMITTING YOUR ORDER, PLEASE ENSURE THAT ALL THE INFORMATION PROVIDED: NAME, SHIPPING ADDRESS, BILLING ADDRESS, EMAIL, PHONE NUMBER, ETC. IS CORRECT TO AVOID YOUR PACKAGE FROM GETTING LOST, CANCELED, OR RETURNED.

NO CANCELLATIONS OR CHANGES CAN BE MADE AFTER AN ORDER IS PLACED.

DAMAGED/LOST PACKAGES:

WE ARE NOT RESPONSIBLE FOR ANY DAMAGED, LOST, OR STOLEN PACKAGES. TO PROTECT YOUR PACKAGE FROM ANY OF THESE ISSUES, PLEASE MAKE SURE TO ENABLE PACKAGE PROTECTION AT CHECKOUT BY ROUTE. ROUTE PROTECTS YOUR PACKAGE AGAINST LOSS, THEFT, OR DAMAGE IN TRANSIT, AND OFFERS INSTANT RESOLUTION. TO  MAKE A CLAIM FOR A PACKAGE PLEASE CONTACT ROUTE OR FOLLOW THE LINK IN YOUR ORDER CONFIRMATION FOR FURTHER INFORMATION.

DELIVERY/SHIPPING TIMES:

ALL ORDERS ARE PROCESSED WITHIN 5-8 BUSINESS DAYS, (THIS DOES NOT INCLUDE DELIVERY TIME FOR CARRIER TO DELIVER A PACKAGE.) 

NOTE: DELIVERY DELAYS MAY OCCUR DURING BUSY HOLIDAY SEASONS OR UNFORESEEN WEATHER CHANGE.

RETURNS/ EXCHANGES:

DUE TO THE HEALTH AND SAFETY CONCERNS OF THE PRODUCTS, ALL SALES ARE MADE FINAL. WE DO NOT ACCEPT RETURNS, REFUNDS OR  EXCHANGES.

ISSUES WITH ITEM/ORDER:

ALTHOUGH WE INSPECT OUR PRODUCTS BEFORE SHIPPING AN ORDER, IF A MANUFACTURE DEFECT IS FOUND, PLEASE CONTACT US IMMEDIATELY AT SUPPORT@THENAILLABNS.COM TO HELP RESOLVE THE ISSUE.

IN THE OCCASION THAT A MISTAKE WAS MADE ON OUR BEHALF ON YOUR ORDER, PLEASE NOTIFY US IMMEDIATELY AT SUPPORT@THENAILLABNS.COM AND WE WILL FIX THE MISTAKE AS QUICKLY AS POSSIBLE. 

FOR ANY OF THE ABOVE CLAIMS, YOU HAVE 48 HRS UPON RECEIVING YOUR PACKAGE TO MAKE A CLAIM. ONCE THAT TIME FRAME HAS CLOSED, WE WILL NO LONGER BE ABLE TO FIX ANY ERRORS MADE. PLEASE ALLOW UP TO 24-48 HRS FOR A RESPONSE FROM OUR SUPPORT TEAM.

THANK YOU FOR YOUR UNDERSTANDING!