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HAVE A QUESTION ABOUT YOUR ORDER? PLEASE FILL OUT THE FORM BELOW WITH YOUR ORDER NUMBER AND WE WILL GET BACK TO YOU AS SOON AS POSSIBLE!

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Frequently asked questions

HOW LONG DOES IT TAKE TO PROCESS MY ORDER

ALL ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS, (THIS DOES NOT INCLUDE DELIVERY SHIPPING TIME FOR CARRIER TO DELIVER A PACKAGE.) 

ALL ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS, (THIS DOES NOT INCLUDE DELIVERY SHIPPING TIME FOR CARRIER TO DELIVER A PACKAGE.) 

CAN I RETURN AN ITEM?

DUE TO THE HEALTH AND SAFETY HAZARDS OF THE PRODUCTS, ALL SALES ARE MADE FINAL. WE DO NOT ACCEPT RETURNS, REFUNDS OR  EXCHANGES. THANK YOU FOR YOUR UNDERSTANDING.

DUE TO THE HEALTH AND SAFETY HAZARDS OF THE PRODUCTS, ALL SALES ARE MADE FINAL. WE DO NOT ACCEPT RETURNS, REFUNDS OR  EXCHANGES. THANK YOU FOR YOUR UNDERSTANDING.

DIDN'T RECIEVE THE CORRECT ITEM?

IN THE OCCASION THAT A MISTAKE WAS MADE ON OUR BEHALF, PLEASE NOTIFY US IMMEDIATELY AT SUPPORT@THENAILLABNS.COM AND WE WILL FIX THE MISTAKE AS QUICKLY AS POSSIBLE. 

IN THE OCCASION THAT A MISTAKE WAS MADE ON OUR BEHALF, PLEASE NOTIFY US IMMEDIATELY AT SUPPORT@THENAILLABNS.COM AND WE WILL FIX THE MISTAKE AS QUICKLY AS POSSIBLE. 

FOUND A DEFECTIVE ITEM?

ALTHOUGH WE INSPECT OUR PRODUCTS BEFORE SHIPPING AN ORDER, IF A MANUFACTURE DEFECT IS FOUND, PLEASE CONTACT US IMMEDIATELY AT SUPPORT@THENAILLABNS.COM TO HELP RESOLVE THE ISSUE.

ALTHOUGH WE INSPECT OUR PRODUCTS BEFORE SHIPPING AN ORDER, IF A MANUFACTURE DEFECT IS FOUND, PLEASE CONTACT US IMMEDIATELY AT SUPPORT@THENAILLABNS.COM TO HELP RESOLVE THE ISSUE.

MY PACKGE IS MISSING?

WE ARE NOT HELD RESPONSIBLE FOR ANY DAMAGED, LOST, OR STOLEN PACKAGES. TO PROTECT YOUR PACKAGE FROM ANY OF THESE ISSUES, PLEASE MAKE SURE TO ENABLE PACKAGE PROTECTION AT CHECKOUT BY ROUTE. ROUTE PROTECTS YOUR PACKAGE AGAINST LOSS, THEFT, OR DAMAGE IN TRANSIT, AND OFFERS INSTANT RESOLUTION. TO  MAKE A CLAIM FOR A PACKAGE PLEASE CONTACT ROUTE OR FOLLOW THE LINK IN YOUR ORDER CONFIRMATION FOR FURTHER INSTRUCTIONS.

WE ARE NOT HELD RESPONSIBLE FOR ANY DAMAGED, LOST, OR STOLEN PACKAGES. TO PROTECT YOUR PACKAGE FROM ANY OF THESE ISSUES, PLEASE MAKE SURE TO ENABLE PACKAGE PROTECTION AT CHECKOUT BY ROUTE. ROUTE PROTECTS YOUR PACKAGE AGAINST LOSS, THEFT, OR DAMAGE IN TRANSIT, AND OFFERS INSTANT RESOLUTION. TO  MAKE A CLAIM FOR A PACKAGE PLEASE CONTACT ROUTE OR FOLLOW THE LINK IN YOUR ORDER CONFIRMATION FOR FURTHER INSTRUCTIONS.